Refund Policy

Last Updated: March 20, 2025

Overview

Zenithovira is committed to providing high-quality online educational services and webinars. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for services purchased through our platform.

Refund Eligibility

Webinar Registrations

Refund requests for webinar registrations are subject to the following conditions:

Requests made more than 7 days before the scheduled webinar start time are eligible for a full refund
Requests made between 3-7 days before the webinar start time are eligible for a 50% refund
Requests made less than 3 days before the webinar start time are not eligible for refunds
No refunds are provided after the webinar has commenced or concluded

Subscription Services

For monthly or annual subscription plans:

Refunds may be requested within 14 days of the initial purchase date
Refunds are calculated on a pro-rata basis for unused service time
Renewal charges may be refunded if requested within 48 hours of the renewal date
Subscriptions cancelled mid-cycle remain active until the end of the paid period

On-Demand Content and Recordings

Purchases of recorded webinars and on-demand educational content:

Refunds are available within 7 days of purchase if no content has been accessed or downloaded
Once content has been viewed, downloaded, or accessed, refunds are not available
Technical issues preventing access to purchased content should be reported immediately for resolution or refund consideration

Non-Refundable Items

The following items and services are non-refundable under all circumstances:

Promotional or discounted purchases marked as "final sale"
Gift certificates or promotional codes
Custom or personalized educational services
Services that have been fully delivered or consumed
Administrative or processing fees

Technical Issues and Service Disruptions

In the event of technical difficulties or service disruptions:

Full refunds are provided if a scheduled webinar cannot be delivered due to platform failures
Makeup sessions or alternative access will be offered before refunds are processed
Partial service disruptions may result in partial refunds or service credits at our discretion
Issues caused by user equipment, internet connectivity, or third-party services are not eligible for refunds

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at help@Zenithovira.pro with your refund request
Include your order number, purchase date, and reason for the refund request
Provide any supporting documentation if applicable
Allow up to 5 business days for review of your request

Required Information

All refund requests must include:

Full name and email address associated with the account
Transaction or order confirmation number
Date of purchase
Detailed explanation of the refund request
Preferred refund method

Refund Processing

Approval and Timeline

Once a refund request is approved:

Refunds are processed within 7-10 business days from approval date
Refunds are issued to the original payment method used for purchase
Depending on your financial institution, it may take an additional 5-10 business days for funds to appear in your account
You will receive email confirmation once the refund has been processed

Partial Refunds

Partial refunds may be issued in the following circumstances:

Pro-rated refunds for subscription cancellations
Late cancellation requests at our discretion
Compensation for significant service quality issues
Multi-session packages with some sessions already attended

Special Circumstances

Medical or Emergency Situations

We understand that unforeseen circumstances may arise. In cases of medical emergencies or exceptional situations:

Contact our support team as soon as possible with documentation
Requests will be reviewed on a case-by-case basis
Alternative solutions such as transferring registration to a future date may be offered
Compassionate consideration will be given to legitimate emergency situations

Group Registrations

For group or corporate registrations:

Refunds must be requested by the primary account holder or administrator
Partial refunds may be available for individual participants within the group
Group discount rates may affect refund calculations
Custom refund terms in corporate agreements take precedence over this policy

Chargebacks and Disputes

We strongly encourage customers to contact us directly to resolve any concerns before initiating a chargeback or payment dispute. Please note:

Chargebacks initiated without prior contact may result in account suspension
We will provide all necessary documentation to payment processors regarding disputed transactions
Accounts with chargebacks may be restricted from future purchases
Resolution through our refund process is typically faster than chargeback procedures

Refund Policy Changes

Zenithovira reserves the right to modify this Refund Policy at any time. Changes will be:

Posted on this page with an updated revision date
Applied to purchases made after the effective date of the changes
Communicated to active subscribers via email when material changes occur
Available for review at any time on our website

Exceptions and Discretion

While this policy outlines our standard refund procedures, Zenithovira reserves the right to:

Make exceptions to this policy on a case-by-case basis
Offer alternative solutions such as credits, transfers, or makeup sessions instead of refunds
Deny refund requests that do not meet the outlined criteria
Request additional information or documentation before processing refunds

Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us:

Email: help@Zenithovira.pro
Phone: +27814615108
Address: 147-149 Caledon St, Uitenhage Upper Central, Uitenhage, 6229, South Africa

Our support team is available to assist you and will respond to all refund requests within 5 business days.